Store FAQ

You will receive an e-mail confirmation from us as soon as you have successfully placed your order. You will receive a shipping confirmation email as soon as the package has been handed to the carrier for delivery. If you do not see the email, please check your junk/spam mailbox or the social/promotions tabs, as it might have gone there.

* Note: If our email accidentally went to junk/spam folder, please add our email to your contacts, that might prevent our future emails to end up there.

Yes, we provide with tracking information for every order. However, in some countries, those tracking details may be partial or incomplete due to communications between USPS and your local postal service. In some cases, you might not see the details until the same day your order is ready to be delivered in your city/town. We are trying to cut shipping costs to bare minimum for you without losing the opportunity to track each delivery.

Yes, we ship worldwide. You can also verify your destination availability once you at the Checkout page, and at the same time see the shipping costs for your destination.

Please, keep in mind that our shipping costs do not include additional customs charges that may be applied in some countries.

All orders will be ready for shipping in 24-48 hours (1-2 business days). As the postal delivery speed varies greatly from one country to another, the timing varies. As a general rule of thumb, you can expect the following shipping times for your order:
US & Canada: 2-4 business days
Europe & Overseas: 5-10 business days

You will find a specific field provided on your cart page or a drop-down window on top of the checkout page.

We send out discount codes periodically to our email subscribers, so be sure to JOIN US HERE and have access not only to coupon codes but also to exclusive content, behind the scene videos, be the first to hear the news, etc.

We would love to do that if you wish! Just leave a note during checkout and we'll make it happen.

Sorry to say, but at this time we do not offer returns, all sales are final. We do our best to make sure you are happy with your purchase and that all details, sizes and measurements are displayed correctly on every product page.

Please note, that all profits from our sales go directly into producing new music and music videos for you, as well as tour planning to finally meet you in real life! So we are super-grateful for your support! ❤️

We start processing your order as soon as it's in, so once an order has been placed and items have been paid for you cannot make any amendments. If you made a mistake or need to contact us regarding an order you have just placed, contact us straight away referencing your order number and we will try to make it right for you.

Just one. We will ship your whole order as soon as the pre-order items are in stock.